Why Customer Success Should Own Revenue
Anyone who has spent time working in a Customer Success organization can attest to the fact that Customer Success can be defined in many ways, resulting in different responsibilities and metrics. The...
View ArticleThe Profitability Blueprint: A Review of Customer SuccessCon Boston 2019
By: Kia Puhm, Founder & CEO, DesiredPath April 14, 2019 (Republished by permission) The Customer Success Association (CSA) hosted their 7th annual Customer SuccessCon Boston event this past week....
View ArticleAgenda: Customer SuccessCon Denver 2019
June 4th 12:00 – 7:00 PM Registration Check-In and Conversation: 12:00 – 1:00 The Profitability Blueprint: The Mission of Customer Success is to increase sustainable proven value for both the Customers...
View ArticleTo Charge or Not to Charge; Is That the Question?
There are a couple of perennial “hot buttons” in the worldwide profession of Customer Success. The first and by far the oldest is the question of commissions for customer success managers. As many a...
View ArticleAgenda: Customer SuccessCon London 2019
10 September: 12:00 – 7:00 PM To Register: [ http://bit.ly/CSCL2019 ] Registration Check-In and Conversation: 12:00 – 1:00 The Profitability Blueprint: The Mission of Customer Success is to...
View ArticleThe Knowledge of Customer Success
London taxi drivers have to pass a test on “The Knowledge,” proving their ability to navigate throughout the city. The Quality community has an extensive body of knowledge that their professionals must...
View ArticleCustomer Success As A Profit Center
I recently shared an overview of how customer success has a quantifiable impact on revenue and someone quickly snapped, “thought this was a given, especially in the subscription model.” Despite many...
View ArticleThe Economics of Customer Success – Part 1
So your company has 1,000 paying customers today, things are looking really good. You’re closing a lot of deals with new customers; everything is headed in the right direction… except for one thing....
View ArticleAgenda: Customer SuccessCon Berkeley 2019
November 18th 12:00 – 7:00 PM Registration Check-In and Conversation: 12:00 – 1:00 The Profitability Blueprint: The Mission of Customer Success is to increase sustainable proven value for both the...
View ArticleThere Ain’t No Such Thing As Free Customer Success
You may not be openly disclosing to the customers how much of their subscription is to cover the expense of the Customer Success group, but they are certainly paying for it nevertheless. If...
View ArticleAgenda: Customer SuccessCon Seattle 2020
January 13th 2020 To register: [ http://bit.ly/CSCSeattle2020-tickets ] The Mission of Customer Success is to increase sustainable proven value for both the Customers and the Company. While the...
View ArticleThe 2020 Customer Success Research
For 2020, the eleventh year of the ongoing Customer Success Standards Initiative Research program, the primary focus is on the monetization of Customer Success, the delivery of sustainable proven value...
View ArticlePost a Job
In order to list a Customer Success job announcement to the Customer Success Jobs Board, you’ll first need to be logged in as at least an Associate/free member of the Customer Success Association....
View ArticleGetting Hired As A CSM
Getting hired as a CSM, for all the ever-burgeoning demand and skyrocketing listings of open Customer Success Manager positions, is not an easy task for those whose passion leads them into this career...
View ArticleDue Diligence For Customer Success Group Executives
If your career path is in leadership of Customer Success groups, there is certainly no shortage of open positions to review. But if you want to succeed, to find a company and job where you can fully...
View ArticleAbout The Customer Success Jobs Board
Welcome to The Customer Success Jobs Board. The resource was created for the worldwide Customer Success community in response to many requests for a central place for employers and candidates to post...
View ArticleBest Practices in Customer Success Recruiting?
I recently did an interesting research exercise that involved reading and analyzing 100+ open job announcements on LinkedIn. I only looked at CSM positions, and favored software companies. I’ve long...
View ArticleEssential Strategies for Effective Customer Success Compensation Plans
There is no question about the ability of an effective Customer Success team to significantly change the course of business in a company. There is, however, a wide-ranging debate about the best...
View ArticleThe CSM Competency Standard
The first-level CSM Competency Standard is a statement of the skills and knowledge expectations for members of the first level of a Customer Success team in two directions: to their Customers, and to...
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